The majority of the company's employees have considerable experience in the travel retail industry and with the company.
The Company is committed to increase the Omanisation ratio by giving more opportunities to locals in accordance with the Omanisation policy of the Sultanate. The Company has also supported the promotion of Omani nationals within the Company with several local colleague members who started as junior sales colleagues and Porters progressing to levels of duty managers and department heads.
As part of its commitment for excellent customer service, Muscat Duty Free employs a team of multilingual retail colleagues. Our retail team comprised of 13 different nationalities which support the requirement of operating in an international environment. Muscat Duty Free also has a continuous programme of colleague training, which places emphasis on customer relations, sales techniques, product knowledge, merchandising and communication skills. Training programmes are conducted locally as well as overseas with the involvement of travel retail experts. Moreover, the existing organisational culture has significantly contributed in creating a harmonized working environment with highly committed employee cadre, which can be considered as one of the key success factors of the Company.
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